Return Policy
Effective Date: September 01 2025
Overview
At Brantford Web Design, we are committed to delivering high-quality website services and digital products. Due to the nature of our digital offerings, we maintain a strict no-return policy for all products and services.
No Returns Policy
All sales are final. We do not offer returns, refunds, or exchanges on any of our products or services, including but not limited to:
- Website templates
- Custom website designs
- Digital design assets
- Web development services
- Consultation services
- Any other digital products or services
Reason for Policy
This policy exists because:
- Digital Nature: Our products are digital files and services that are immediately accessible upon purchase
- Intellectual Property: Once downloaded or accessed, digital products cannot be “returned” in the traditional sense
- Custom Work: Many of our services involve custom development work tailored specifically to your requirements
- Industry Standard: This policy aligns with standard practices in the digital products and web services industry
Before You Purchase
We encourage all potential customers to:
- Carefully review product descriptions, specifications, and samples
- Contact us with any questions about our services or products
- Ensure our offerings meet your specific needs and requirements
- Review our terms of service and this return policy
Customer Support
While we do not offer returns, we are committed to customer satisfaction:
- Technical Support: We provide technical support for issues related to product functionality
- Documentation: Comprehensive guides and documentation are provided with our products
- Communication: We maintain open communication throughout custom projects to ensure your requirements are met
Contact Information
If you have questions about this return policy or need assistance with our products or services, please contact us:
- Email: shop @ brantfordwebdesign.com
- Phone: 519-865-4522
- Website: shop.brantfordwebdesign.com
Exceptions
In rare cases involving technical defects or significant misrepresentation of products, we may consider exceptions to this policy on a case-by-case basis. Any such exceptions are at our sole discretion.
Policy Updates
We reserve the right to update this return policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Agreement
By purchasing any product or service from Brantford Web Design, you acknowledge that you have read, understood, and agree to this return policy.
This return policy is part of our Terms of Service. For complete terms and conditions, please go here…